If you do not find the answer to your question in the topics below, please use the contact us form to submit your question & someone will get back to you within 24 hours. If you need immediate assistance please call (417)708-9728 M-F 9-5 CST.
Where do I enter the Coupon Code when ordering from a mobile device? When ordering from a mobile device finding the coupon code box can be tricky. When you get to the Review Order Page you will need to tap the Show Order Summary tab at the top of the page across from the order total. This will bring down the summary and allow you to enter the code into the discount box.
Can I use more than one coupon code? Unfortunately, you may only use one coupon code per transaction.
Shipping: All packages ship as soon as possible. We send shipments Monday- Friday with the exception of Holidays and are shipped through the United States Postal Service. Please allow for weekends and holidays as those days are not included in the shipping speed you choose during checkout. This includes priority mail. Shipping charges for orders with a subtotal (pre-tax/after coupons) under $99 will typically range from $3-$9 Orders with a subtotal over $150.00 will always ship free. (*subtotal for free shipping is after discounts & before tax or shipping)
Returns: We strive to exhibit superior customer service. If you purchase a product that arrives damaged or inferior in any way please call 417-708-9728 or send us a text message to the same number and we will exchange the product. Returns may be made by mail or in store. If returning instore you will need to bring a copy of your receipt. Returns after 30 days are subject to approval.
Do you sell wholesale? WR B & B does not offer wholesale accounts at this time.
Do you use fragrance oils or essential oils in your products? Great question! We do use both, but we strive to use only cosmetic grade fragrance oil and we use essential oils as much as we can. The easiest way to determine if it is essential oil vs. fragrance is oil is to determine if it is a “fruity” scent. With the exception of citrus type scents, fruity fragrances are typically chemically compounded. All of our products are 99.5% natural and most are 100% natural. If you have questions about a particular scent you may always contact us for a better answer.
Can you use the gift certificates in the store and online? Yes, you can use them online and instore. You will need to print off the gift certificate if you intend to use it in the store.
What is the shelf life of your products? We strive to make long lasting natural products. However, without chemically compounded preservatives we recommend using your items within 12-18 months for optimal results.